Refund policy

Our return policy lasts 5 days from the date of delivery. Unfortunately, post that we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Incase the product is damaged please share photos with us at vannhconcepts@gmail.com.
 

Additional non-returnable items:

* Gift Cards
* Gift Hampers

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back, we would arrange for a pick-up.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be sent to your bank account.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at vannhconcepts@gmail.com.

Exchanges (if applicable):

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at vannhconcepts@gmail.com.